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Welcome to Partner IT

Dedication. Service. Innovation
A BMC Partner


Partner IT begins every consulting relationship by listening to our customers. We need to understand your process, driving factors, and measurement of success, before we can help you achieve your goals.

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Managed Services

Partner IT views our self as an extension of your business. The goal of our Managed Services Program (“MSP”) is to provide significant improvement in your support experience, resulting in a dramatic reduction of your technology-induced stress level.

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Partner IT offers a comprehensive, flexible training portfolio that is focused on helping our customers develop a workforce that is ready to meet any challenge – and ultimately, improve production, lower turnover rate and increase employee morale.

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Test IT

Partner IT introduces Test IT, a full service automated testing solution for your BMC Helix ITSM implementation. Test IT comes with automated scripts to cover Helix ITSM, Smart IT, Digital Workplace (formerly MyIT), and Helix ITSM customization’s. Test IT is available both as a hosted or on-premise solution.

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BMC Helix and Remedy IT Service Management Suite handles your enterprise and IT services and capabilities like never before. Partner IT is a BMC Partner building on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.

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Knowledge Sharing

As a BMC partner, Partner IT shares numerous articles, white papers and educational videos with the community. Topics such as BMC's ITOM offerings, how Helix ITSM can streamline your service desk processes and what Helix Business Workflows bring to your enterprise are covered and shared.

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The Fastest Way To Test
Your Helix ITSM Solution

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We are

Partner IT

How do you significantly improve ITSM implementation, create a seamless workflow, and ensure you’re getting the most from your program? You work with Partner IT. Our goal is to focus on service-based solutions while ensuring that your ITSM solution applications are being maximized.

At Partner IT we strive for more than just a successful ITSM implementation. Through mentoring, training, or managed service programs, our goal is to deliver an application that is successful on Day 1 and for many years to come.


" As we wind down here after the migration, please allow me one last opportunity to recognize Partner IT's contribution to the successful migration of a Fortune 300 company to ITSM. As one of the first major corporations to migrate a global implementation, Partner IT was essential to the success of this project. We would not be celebrating today were it not for Partner IT’s hard work and intimate knowledge of Helix "

Global IT Manager for a Fortune 300 Retail Company

" Partner IT’s knowledge and expertise has been the driving force behind the success of our Helix redesign and subsequent enhancements. Partner IT’s positive approach and pleasant disposition has made it a pleasure to work. I hope the future presents opportunities to work with them again. "

Asset Manager for a Fortune 300 Retail Company

" Partner IT’s thorough knowledge of Helix, their troubleshooting skills and ability to quickly understand our system has been invaluable to us. Partner IT focuses on a problem and isn't satisfied until it is resolved to perfection. I also appreciate their critique of our system and suggestions for ways to improve it. The documentation they provided us is exemplary. "

Service Desk Manager for a State Office

" Overall expectations were exceeded! The consultant’s personality combined with their technical ability and quick assessment of our environment made a successful upgrade. The project was completed on time and under budget. "

Service Desk Manager for Government Telecommunications Company


Knowledge Sharing

Digital Workplace with Chatbot

Partner IT

Test IT - Regression and Functional Testing

Partner IT

Disable Client Operations

Partner IT

Modifying the Application List

Partner IT

Push SRM Answers to the Notes Field

Partner IT

How to Configure the Qualification Builder

Partner IT

How to Enable the Remedy AR System Object List

Partner IT


Latest News



Replacement of Adobe Flash capabilities in Remedy

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in the Remedy IT Service Management Suite (Remedy ITSM Suite). BMC has also been providing alternative solution capabilities for the majority of areas where Flash was used in the past. For more information, see Adobe Flash in Remedy in the Remedy IT Service Management version 20.02 documentation. Contact Partner IT today to get a free assessment on how to get your environment patched.



BMC Receives Industry's First PinkVERIFY™ ITIL 4® Certification for BMC Helix ITSM

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced that the BMC Helix ITSM solution is the first in the industry to pass the newly announced PinkVERIFY™ ITIL 4® assessment. In addition to meeting 100% of the PinkVERIFY ITIL 4 requirements for general, core, and integration suitability, BMC recently introduced an extensible user interface (UI)/user experience (UX) approach to BMC Helix ITSM to incorporate and release a comprehensive blueprint for process governance and auditing.


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