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Partner IT
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Welcome to Partner IT
Partner IT begins every consulting relationship by listening to our customers. We need to understand your process, driving factors, and measurement of success, before we can help you achieve your goals.
learn more...Partner IT views our self as an extension of your business. The goal of our Managed Services Program (“MSP”) is to provide significant improvement in your support experience, resulting in a dramatic reduction of your technology-induced stress level.
learn more...Partner IT offers a comprehensive, flexible training portfolio that is focused on helping our customers develop a workforce that is ready to meet any challenge – and ultimately, improve production, lower turnover rate and increase employee morale.
learn more...Partner IT introduces Test IT, a full service automated testing solution for your BMC Helix ITSM implementation. Test IT comes with automated scripts to cover Helix ITSM, Smart IT, Digital Workplace (formerly MyIT), and Helix ITSM customization’s. Test IT is available both as a hosted or on-premise solution.
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BMC Helix and Remedy IT Service Management Suite handles your enterprise and IT services and capabilities like never before. Partner IT is a BMC Partner building on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.
learn more...As a BMC partner, Partner IT shares numerous articles, white papers and educational videos with the community. Topics such as BMC's ITOM offerings, how Helix ITSM can streamline your service desk processes and what Helix Business Workflows bring to your enterprise are covered and shared.
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How do you significantly improve ITSM implementation, create a seamless workflow, and ensure you’re getting the most from your program? You work with Partner IT. Our goal is to focus on service-based solutions while ensuring that your ITSM solution applications are being maximized.
At Partner IT we strive for more than just a successful ITSM implementation. Through mentoring, training, or managed service programs, our goal is to deliver an application that is successful on Day 1 and for many years to come.
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Digital Workplace with Chatbot
Partner IT
Test IT - Regression and Functional Testing
Partner IT
Disable Client Operations
Partner IT
Modifying the Application List
Partner IT
Push SRM Answers to the Notes Field
Partner IT
How to Configure the Qualification Builder
Partner IT
How to Enable the Remedy AR System Object List
Partner IT
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This year’s event is all about data. Making efficient use of this data is critical to the agility, customer centricity, and actionable insights needed to become an Autonomous Digital Enterprise. This year’s exciting event will cover strategies for every data-driven business with DataOps, edge computing, AIOps, DevOps, and AI service management (AISM). The agenda includes thought-provoking keynotes and educational sessions on harnessing data, improving operational efficiencies, and reducing the risk of change in production environments. There will also be various product demonstrations, networking events, and the opportunity to explore a comprehensive solution showcase that features products and services from BMC and its partners.
News
In its 2021 Magic Quadrant for IT Service Management Tools, Gartner evaluates 11 vendors on ability to execute and completeness of vision. The report details:
News
BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced that the BMC Helix ITSM solution is the first in the industry to pass the newly announced PinkVERIFY™ ITIL 4® assessment. In addition to meeting 100% of the PinkVERIFY ITIL 4 requirements for general, core, and integration suitability, BMC recently introduced an extensible user interface (UI)/user experience (UX) approach to BMC Helix ITSM to incorporate and release a comprehensive blueprint for process governance and auditing.
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