Digital Workplace with Chatbot
Welcome to Partner IT
Partner IT begins every consulting relationship by listening to our customers. We need to understand your process, driving factors, and measurement of success, before we can help you achieve your goals.learn more...
Partner IT views our self as an extension of your business. The goal of our Managed Services Program (“MSP”) is to provide significant improvement in your support experience, resulting in a dramatic reduction of your technology-induced stress level.learn more...
Partner IT offers a comprehensive, flexible training portfolio that is focused on helping our customers develop a workforce that is ready to meet any challenge – and ultimately, improve production, lower turnover rate and increase employee morale.learn more...
Partner IT introduces Test IT, a full service automated testing solution for your BMC Helix ITSM implementation. Test IT comes with automated scripts to cover Helix ITSM, Smart IT, Digital Workplace (formerly MyIT), and Helix ITSM customization’s. Test IT is available both as a hosted or on-premise solution.learn more...
BMC Helix and Remedy IT Service Management Suite handles your enterprise and IT services and capabilities like never before. Partner IT is a BMC Partner building on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.learn more...
As a BMC partner, Partner IT shares numerous articles, white papers and educational videos with the community. Topics such as BMC's ITOM offerings, how Helix ITSM can streamline your service desk processes and what Helix Business Workflows bring to your enterprise are covered and shared.view more...
How do you significantly improve ITSM implementation, create a seamless workflow, and ensure you’re getting the most from your program? You work with Partner IT. Our goal is to focus on service-based solutions while ensuring that your ITSM solution applications are being maximized.
At Partner IT we strive for more than just a successful ITSM implementation. Through mentoring, training, or managed service programs, our goal is to deliver an application that is successful on Day 1 and for many years to come.
" As we wind down here after the migration, please allow me one last opportunity to recognize Partner IT's contribution to the successful migration of a Fortune 300 company to ITSM. As one of the first major corporations to migrate a global implementation, Partner IT was essential to the success of this project. We would not be celebrating today were it not for Partner IT’s hard work and intimate knowledge of Helix "
" Partner IT’s knowledge and expertise has been the driving force behind the success of our Helix redesign and subsequent enhancements. Partner IT’s positive approach and pleasant disposition has made it a pleasure to work. I hope the future presents opportunities to work with them again. "
" Partner IT’s thorough knowledge of Helix, their troubleshooting skills and ability to quickly understand our system has been invaluable to us. Partner IT focuses on a problem and isn't satisfied until it is resolved to perfection. I also appreciate their critique of our system and suggestions for ways to improve it. The documentation they provided us is exemplary. "
" Overall expectations were exceeded! The consultant’s personality combined with their technical ability and quick assessment of our environment made a successful upgrade. The project was completed on time and under budget. "
Digital Workplace with Chatbot
Test IT - Regression and Functional Testing
Disable Client Operations
Modifying the Application List
Push SRM Answers to the Notes Field
How to Configure the Qualification Builder
How to Enable the Remedy AR System Object List
This year’s event is all about data. Making efficient use of this data is critical to the agility, customer centricity, and actionable insights needed to become an Autonomous Digital Enterprise. This year’s exciting event will cover strategies for every data-driven business with DataOps, edge computing, AIOps, DevOps, and AI service management (AISM). The agenda includes thought-provoking keynotes and educational sessions on harnessing data, improving operational efficiencies, and reducing the risk of change in production environments. There will also be various product demonstrations, networking events, and the opportunity to explore a comprehensive solution showcase that features products and services from BMC and its partners.
In its 2021 Magic Quadrant for IT Service Management Tools, Gartner evaluates 11 vendors on ability to execute and completeness of vision. The report details:
BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced that the BMC Helix ITSM solution is the first in the industry to pass the newly announced PinkVERIFY™ ITIL 4® assessment. In addition to meeting 100% of the PinkVERIFY ITIL 4 requirements for general, core, and integration suitability, BMC recently introduced an extensible user interface (UI)/user experience (UX) approach to BMC Helix ITSM to incorporate and release a comprehensive blueprint for process governance and auditing.